Got questions? We have answers

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What products of okchyao.com sell and why should I purchase online?

We sell genuine product with cheap price, all of our products are guaranteed to be of the hygienic and highest quality and by the original manufacturer. Since we receive all our products directly from the manufacturer, we always can supply the best all of our products at the lowest prices.

After purchase my order, How long will I receive my package ?

It usually takes anywhere between 12 – 35 days for Register mail (up to 45 days for several country) and 4-14 days for Express Mail Service (EMS)  to receive your order of all our products. This mainly depends on your location.

How I contact if I have any question about your product information ?

Please don’t hesitate to contact us at : sales@okchyao.com, or okchyao@gmail.com. We will respond to any questions you ask us as soon possible.

Do you guaranteed that I will not be subjected to duty tax?

Our post office / government customs didn’t charge taxes for the package, but We do not guarantee on your country customs, we only suggest the customer’s to responsibility to check the postal rules and regulation standards of you country, but for small packages usually there’s no customs taxes charges. We have been selling worldwide for years,   no customers that inform us that they have to pay the customs taxes. You could check our eBay store for our performance and feedback rating.

Do you sell your product on other site ?

Yes, We also sell on other marketplace, such as eBay, google shopping, bonanza, etc. We always using same ID, it’s okchyao

Where is your store location ?

We based in Denpasar city, Bali island, on Indonesia country.

What currier do you use for ship the package ?

We cooperate with Indonesia post office.  All package will ship with Indonesia post office and could be track at Indonesia post office website.

Is it safe and secure that the information I place over on the internet ?

Our secure payment gateway works on a highly protected server. Our server is certified by RapidSSL. We deliver the highest levels of trust and security so you can be certain that our site is genuine, and that the information you send via your web browsers, and other devices stay private and confidential.

Are all items free shipping ?

Yes, all item free shipping. We try to give our customers the best product with best services , quality product and low price. So We could meet our goal “customers satisfaction”